Delivery & Returns

DELIVERY

Australian Standard Shipping 

Via Sendle - 100% carbon neutral
3 - 7 Business Days 
*cannot deliver to PO boxes or parcel lockers*

We are so excited to offer a 100% carbon neutral shipping option via our standard delivery parters, Sendle. Over 10% of global CO2e emissions come from transport and logistics so we believe it is important that we all do our bit in minimising our carbon contribution. “Sending a parcel shouldn’t cost the earth”.

Australian Express Shipping 

Via Australia Post
1 - 3 Business Days
For those times that you just need your package a little more urgently, you can use our Express Shipping option via Australia Post. 

International Shipping

Via Australia Post
6 - 27 Business Days 
We now have worldwide shipping available! Rates are calculated at checkout.

*Please note, due to COVID-19 lockdowns and border restrictions our shipping partners have advised that they are experiencing delays on some deliveries. Please don't hesitate to let us know if your parcel is running late and we will try and get an updated ETA for you. Thank you for your understanding!

DISPATCH TIMES

We aim to dispatch all non personalised items from Signify HQ within 1-3 days of your order. For personalised orders, dispatch times may increase to 2-5 days. 

RETURNS

Due to the handmade nature of our products small imperfections are to be expected. However, if you receive a product that has a major problem, we would be happy to replace or refund the item for you. Just get in touch with us via the Contact Us page. We do not currently accept change of mind returns or exchanges. 

PACKAGING

We have made a conscious effort with our packaging to steer clear of plastics. All of our packaging (except for the sticker) can be reused or recycled. If you'd prefer not to get a sticker in your order, just leave an order note!