Frequently Asked Questions

DISPATCH TIMES

We aim to dispatch all non personalised items from Signify HQ within 1-3 days of your order. For personalised orders, dispatch times may increase to 2-5 days. 

RETURNS

Due to the handmade nature of our products small imperfections are to be expected. However, if you receive a product that has a major problem, we would be happy to replace or refund the item for you. Just get in touch with us via the Contact Us page. We do not currently accept change of mind returns or exchanges. 

PACKAGING

We have made a conscious effort with our packaging to steer clear of plastics. All of our packaging (except for the sticker) can be reused or recycled. If you'd prefer not to get a sticker in your order, just leave an order note!

 

If you have a question that has not been answered above, please don't hesitate to get in touch via the Contact Us page.